AI powered speech and text analytics tool

Let AI fetch insights from your customer calls and emails

Leverage AI to extract deep insights from all your customer interactions and business data

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Features

The future of interaction insights

Use AI to extract insights from your customer interactions and data to improve compliance, processes, and drive revenue growth

Organization-level Suggestions

Leverage AI-driven insights to provide actionable recommendations tailored to your organization's needs, enhancing efficiency and decision-making.

Call and Email Summarization

Automate the summarization of customer interactions, saving time and ensuring that key information is captured accurately for quick reference and analysis.

100 % Automated Call and Email QA

Ensure quality and compliance with fully automated call and email quality assurance, identifying areas for improvement and training.

Deep Insights on Customer Interactions

Gain a comprehensive understanding of your customer interactions to uncover trends, sentiments, and opportunities for enhancing customer satisfaction.

Agent Insights

Empower your agents with personalized feedback and performance insights, helping them improve their skills and deliver exceptional customer service.

Upsell and Cross-sell

Identify potential upsell and cross-sell opportunities through advanced analysis of customer data, driving additional revenue and enhancing customer value.
Benefits

Unlock the full potential of your customer interaction data

Use AI to understand your customer needs better to serve your customers better

Automated QA to ensure quality of customer conversations
Analysing agents' conversation quality and proposing personalised training for them
Increase revenue through qualified upsell / cross-sell opportunities
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Workflow

Our proven process for driving outcomes

Use AI to extract insights from your customer interactions and data to improve compliance, processes, and drive revenue growth

Upload your call recordings or emails
Our AI engine analyses the calls and emails
Automated QA and Insights report generated
Benefits

Why use AI to analyse your customer interactions?

Enhance the efficiency and accuracy of your customer service with our AI-powered analytics tool

More Coverage
Analyse 100% of customer interactions using AI instead of just 1% to 2% manually
Saves time
Analysis that typically takes days can be done in minutes
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Workflow

Integrated with your favorite tools

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All integrationsHelp center

Mailchimp

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Grammarly

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Trello

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Calendly

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Slack

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Asana

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"GreyLabs AI’s speech analytics solution has consistently delivered accurate, real-time insights that have elevated our operational efficiency. The team has been exceptionally responsive, demonstrating a high level of agility in addressing our feature requests and delivering enhancements swiftly. The solution integrated seamlessly into our systems, significantly boosting contact center efficiency and reliability by automating post-call processes through Generative AI. Compliments for the successful project deliveries done by GreyLabs AI and look forward to many more success stories going ahead in future engagements."

Naval Lad

CTO, Axis Finance

"We had deployed genAI based automated Quality Assessment of inbound service calls that we receive - this has helped us boost the team's productivity by 50% and increase our coverage of sample calls by 10x! This development comes as one in series of several genAI based applications that we are deploying at the bank for increased productivity and better CX."

Ashish Sharma

DVP, AU Small Finance Bank

Blog

Latest insights and expert advice

Stay ahead with our comprehensive analyses, industry trends, and expert insights. Our blog covers a wide range of topics to help you navigate the complexities of the AI and technology landscape. Whether you're looking for the latest innovations, practical advice, or thought leadership, you'll find valuable information to drive your business forward.

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